POLICIES

DEPOSIT & PAYMENT

After discussing your needs I will send you quote for your review and acceptance. Any costs such as trim, interfacing, thread, etc that I may need to purchase will not be included in the quote. Once your item is completed, I will send you a final invoice for full payment along with copies of any receipts for purchases needed to complete your project.

All orders $100 and under must be paid in full before I will begin work. Orders over $100 require a 50% deposit. If I am to purchase fabric then the deposit must be 50% of order or cost of fabric, whichever is greater. Balance must be paid in full prior to shipping. NO EXCEPTIONS.

Payments may be made by cashier's check, money order, Visa/MC directly through Isle of Rose Creations, or you may use PayPal. I will also accept a personal check, but will not place the project on my calendar until the check has cleared my bank, which can take up to 10 days.

All orders with a required completion date within two weeks of start date must be paid in full prior to work beginning.

CANCELLATIONS

You MUST cancel within 5 days of receipt of your deposit (I will send you an email when I receive the deposit) or you may be subject to fees. IF you have paid Isle of Rose directly via MC/VISA you will be charged 5% of the total to cover the fees charged by my bank for processing in addition to any other fees listed below.

If I am purchasing fabric and have already located such fabric and provided you with photos or samples, I will refund your deposit less a 20% fee for time spent on researching and locating said fabric. If you cancel after your materials have been purchased by me, you will be charged the actual cost of the materials, 20% research fee, plus postage for shipping the materials to you.

If you cancel your order after the start date any deposit is non-refundable. Any completed order which has not been paid in full thirty (30) days after the agreed upon completion date becomes the property of Isle of Rose Creations.

RETURNS

If there is any problem with your order, you must notify me within three (3) days of receipt (I always have a delivery confirmation on shipments so that I know when item is received). Any fit or workmanship issue is subject to the guarantees below. Requests for return authorization must be made within three (3) days of receipt of merchandise.

After I approve the return, you must mail the item back within five (5) days of contacting me. If you wait to return the item, I may not accept it. There are no exceptions to this policy. Once I receive the item, I will either repair the item, or make a new one. If I cannot find fabric to satisfactorily repair or replace item I will issue a full refund and original item becomes my property.

When returning you must pay for return shipping (I suggest delivery confirmation and insurance). I absolutely will not issue refunds for items that are lost in the mail when being returned. For a few extra dollars, it's worth it to buy peace of mind and have the item insured. I will not charge for shipping of the repaired garment back to you. I do not offer refunds or returns on color variations. As stated in “Color Matching” under the Fabric Information tab, if color is important, send me a swatch to match fabrics.

GUARANTEES

I guarantee your order will be made to the specifications agreed to by you and Isle of Rose Creations. If an item requires alteration or replacement because I was provided with inaccurate measurements, there will be an additional fee. If I make a mistake, I will fix it, or in the case of gross misrepresentation where the item is flawed beyond repair, I will replace it or provide you with a refund.

Although we do set a delivery date, life can happen and throw things off schedule. I will always discuss any issues that arise with being able to meet deadlines with you as soon as I become aware of any such issue.

I will not be responsible for alteration costs incurred by having any garment altered by another company. Once altered by another company, I will absolutely not be responsible for damages. Once altered by another company, the garment will no longer be considered my responsibility, and the garment will no longer be accepted as a return any reason.

DAMAGES

Damage during shipment: Once an order leaves my workroom, I cannot be responsible for any damages caused. Orders over $300 will automatically include insurance with shipping. Orders under $300 it is up to the client whether or not package will be insured. If damage occurs during shipment, please contact me immediately and I can file a claim with the USPS. Original packaging is needed in order to file a claim, so do not throw away box or envelope!

Damage after receipt of item: I will not be responsible for any damage done to an item once it leaves my hands. This includes, but is not limited to: dry-cleaning errors, any errors made by other seamstresses who may provide any alterations, dirt, tearing, use of harsh chemicals, problems arising from negligence. My cleaning instructions are only to be used as suggestions - CHECK WITH A PROFESSIONAL BEFORE HAVING ITEMS DRY CLEANED and do what THEY recommend. I am not a professional dry cleaner, so some fabrics may require more delicate cleaning. If in doubt, ask a professional.

SHIPPING

I ship Priority mail via the US Postal Service, with delivery confirmation. The US Postal Service says priority mail is delivered in 2-3 days, (and usually is), but it does NOT guarantee that delivery time, so neither do I. Although I do not charge additional for shipping within Continental U.S., I do take it into consideration based on estimated weight of fabrics to be used when providing a quote. Shipping to destinations outside the Continental U.S. will be calculated based on weight after completion and will be itemized on final invoice. All orders $300 and over are shipped with insurance at no additional cost. If you wish to have any order under $300 insured please let me know before you receive final invoice.